Return & Refund Policy
We want you to shop with confidence. Please review our return terms carefully.
14-Day Return Period
Customers have the right to request a return within 14 days of receiving their order, in accordance with applicable consumer protection laws.
To be eligible for a return:
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The item must be unused
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The item must be in its original condition
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The item must be returned in its original packaging
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Proof of purchase must be provided
Customers must contact our support team before sending any return. Unauthorized returns may not be accepted.
Return Process
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Contact our support team within 14 days of delivery.
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Provide your order number and reason for return.
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Wait for return instructions.
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Ship the item back according to the provided instructions.
Items returned without prior approval may be refused.
Return Shipping Costs
Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping method, as we are not responsible for lost return packages.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery with clear photos or video evidence.
In such cases, we will:
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Offer a replacement, or
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Provide a refund (if replacement is unavailable)
At no additional cost to you.
Refund Processing
Once the returned item is received and inspected, refunds will be processed to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Shipping fees (if applicable) are non-refundable unless the return is due to our error.
Non-Returnable Items
For hygiene, security, or customized product reasons, certain items may not be eligible for return. This will be clearly stated on the product page when applicable.
